1. What is Hometag Express?
Hometag Express is an authorized dealer of lighting fixtures and home décor from different leading brands in the country. It is a one-stop shop which provides a vast array of products depending on the needs and wants of the customer. With a team of creative minds and experts in lighting, we are a trusted service in the name of home décor and lighting fixtures for years now.
2. How do I place my order in Hometag Express?
Like many other online stores, you can simply pick out the item or lighting fixture that you want to order. Then you just add the item/s to your virtual shopping cart, and then proceed to shopping cart check out. You can also place your orders by phone, call us at (844) 480-3133 from Monday through Sunday, 9 AM to 6 PM.
3. How do I know if my order is being processed?
You will receive an email notification, stating your order, the amount you will be paying, your name and address. If you do not receive such email, you can verify or follow-up your orders by calling us at (844) 480-3133 from Monday through Sunday, 9 AM to 6 PM.
4. How can I contact you? Where is your office located?
You can direct your inquiries through email at Contact Us. During normal business hours, we answer e-mails within 24 hours. You can also call our telephone lines at (844) 480-3133 from Monday through Sunday, 9 AM to 6 PM. You can also mail your comments, suggestions and feedback to this physical address: 3135 South Mojave Road (unit 254), Las Vegas, Nevada, 89121. You can also follow us on Facebook, Twitter, Pinterest and the Hometag Express blog for the latest news and sales discounts.
5. How much does ordering from you cost?
Our products are vast both in design and price. However, they are all made truly affordable. Our price range differs among different brands and items so it is better to check out one by one our times to choose which one truly suits you. There are also coupons and discounts on many selected items which you can avail of to maximize the affordability of our products.
6. Where do you ship and how much does it cost?
In our desire to serve you and give our clients the best service with the cheapest price possible, we offer free shipping for our items, as well as no sale tax on orders over $49. We currently ship in the USA (excluding Alaska & Hawaii) and to some parts of Canada. For additional shipping information, you can contact our Sales hotline at (888) 752-5488 for details.
7. How long does shipping take?
Provided that your item is within our stock, it can be shipped within 3 days. We also have expedited Next Day and 2 Days Delivery, which is available for additional cost. You may contact our sales department for more details.
8. Do you refund payments?
Yes, refunds can be made upon the confirmation of receipt. The product will first be inspected and as long as it is new and in its original packaging when sent to the correct warehouse, you will be issued your refunded payment, deducted with any applicable fees or handling fees.
9. Can I return the item?
While we are confident that you would love your new item, you are welcome to return it to us within 30 days of purchase for a full refund, less original delivery and return shipping. We also have a “Risk Free” return policy for some brands. You can contact us for more information.
10. Do your items have warranty?
All of our items, regardless of brand, come with a 1-year warranty.